Customer Service

Customer Service

Cigar Country Stores is committed to providing the best Customer Service in the cigar industry and we pride ourselves on building long term relationships with customers in addition to selling the best cigars available. We believe this philosophy is at the foundation of our company's success and growth.

We encourage you to contact us whenever you want to provide constructive criticism or need further assistance. 


At Cigar Country we offer a 100% Guarantee of Satisfaction on every item we sell. If you are not satisfied with a product you purchase, simply return it for a full refund, credit or replacement.

We stand behind every product we sell and take pride in dealing only with quality cigar manufacturers. If you are not happy with a cigar you’ve purchased from us – we will refund it for full credit - promptly and happily. Your smoking pleasure is our priority and we take that seriously.

If you’re enjoying your cigars from us, great, send us an email with your positive feedback. If you’re not satisfied, let us know even quicker, by calling Customer Service within 30 days of your purchase to request a prompt exchange, credit or refund.

You may make a return for any reason. We guarantee our cigars and other products up to 30 days from the shipping date. After that time period, returns will not be accepted.


We appreciate your business.