image Privacy Policy

Privacy Policy

Cigar Country Stores is committed to protecting and respecting your privacy. The information we collect via CigarCountry.com is used exclusively for the purpose of fulfilling our customers' orders, managing their accounts, and to inform customers directly about site updates and periodic specials. 
The following policy will outline how we gather and use any information from our customers, visitors, and guests. If you have any questions or concerns regarding the policies set forth here, you may contact us at any time. 

By using this site, you signify your agreement to the terms and conditions of the Privacy Policy. 
We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at anytime. Please refer to this page periodically for any changes to the policy. 
We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement. 
Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us. 
By visiting CigarCountry.com, you are accepting the practices described below. 

If you would like to modify or update any of your online account information you can do so yourself via the "My Account" link provided at the top of each page. 

  • Information Collected.
All of the information collected by CigarCountry.com is used exclusively to fill customer orders and provide the best possible customer service. We gather and store any information you enter on our Web site or give us in any other way. 
  • Why we collect information.
Cigar Country Stores gathers information about customers so that customers may quickly navigate our site for products of interest, accurately place orders, and improve your experience at CigarCountry.com. For each visitor to our web site, our web server automatically recognizes only the visitor's domain name. We collect domain names and aggregate information on what pages visitors access or view. Our web site is an online store. To better serve our customers, we need to know which pages they view and how they get there. Our goal is to provide our customers with the highest level of service possible. By collecting information, we are able to offer you faster means to order online. 
  • How we collect information.
During the order process and while creating an account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order. 
  • The information we collect.
The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization. 
  • How we use information we collect.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and data cleansing. We provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform. 

Emails: If you have selected to receive our newsletter and specials by supplying your email address to Cigar Country Stores, we will send out our exclusive cigar deals. If you choose to discontinue receipt of these specials, send a message to customerservice@cigarcountry.com
We also use your email address to send order confirmation emails and invoices. We take the issue of privacy very seriously and therefore do not sell any of the information obtained with other businesses or organizations. 
  • How to change your personal information.
Contact Cigar Country Stores anytime to modify your personal information. Additionally, you have the ability to change your personal information online anytime you log into your account. 
  • Opting Out of receiving communication.
You may, at any time, opt out of receiving any communication from Cigar Country Stores. You can simply contact Cigar Country Stores and let us know which communications you would like halted. 
  • Cookies.
Cookies are used to identify how a person arrived at CigarCountry.com and stores information about their shopping cart. A cookie identifies you while you are at CigarCountry.com and keep track of items in your shopping cart between visits. Cookies never store personal information about you. They are stored locally to your computer and are only read by CigarCountry.com. We want to know the effectiveness of various marketing efforts so we use cookies to identify how a person came to and engaged with our site. 
  • Security.
Cigar Country Stores is committed to protecting your private information. To help safeguard against unauthorized access and to ensure appropriate use of information, we have put in place systems and procedures to secure the information we collect online. 
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read as the information is exchanged via the internet. 
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close all browsers when finished using a shared computer.
      • Billing Address
      When you register with Cigar Country Stores, we require a billing address. The billing address is defined as the address at which you receive the billing statement for your credit card of choice. The billing address should not be confused with the ship-to address, which may be the same as your billing address. If you decide to change your credit card information, always make sure that the billing address for the new card corresponds to the address where you receive statements for that card. You can also change or edit your billing address by clicking on the "My Account" link in the top-right corner. 
      • Communicating with Cigar Country Stores via e-mail. 
      We read every message sent to us and try to respond back within 24 hours of receipt. We save messages and/or e-mail addresses only for a few specific reasons. We do not use e-mail addresses that we receive through our Customer Service form, or from e-mails that we receive in correspondence directly from you, for the purpose of promotion, unless authorized to do so.
      • Is my credit card number secure?
      We utilize industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of every individual who places online orders with us. We have appropriate physical, electronic and procedural security safeguards in place to protect and secure the information we collect. We use Secure Socket Layer (SSL) an industry standard encryption method to protect the private and personal information that you send to us through our web site. The encryption that we use on this web site is from {GeoTrust}, which is a leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode. 
      • How do I know if a Web site is secure?
      In order to be accurate, we're going to get a bit detailed here. When buying something on the Internet, there are three things to check for: 
      • Data you send is strongly encrypted. 
      • The site you're doing business with is the site you think it is. 
      • The site you're doing business with processes your credit card and address information in a safe and responsible manner. 
      Points 1 and 2 are taken care of by SSL (Secure Sockets Layer) and a Digital Certificate. A digital certificate contains the name of a company, Web site (like web name here) or individual, along with a cryptographic key that can be used to encrypt information that must be sent to that individual. When your browser switches into secure mode, it asks the Web site to present its certificate. The browser decides whether or not it trusts the certificate by looking at who issued it. If the browser trusts the certificate, then it will encrypt all communications with that Web site, using the cryptographic key in the certificate. 
      • Debit and credit card transactions. 
      Cigar Country Stores uses credit card numbers submitted to us through {Paypal}, {Moneybookers} or our web site for payment purposes only. Your credit or debit card will not be charged until your order is confirmed. Before your item(s) is shipped, your debit or credit card statement will show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days (and may be longer), depending upon the policy of your bank.