Shipping Policy

Shipping Policy

Standard Shipping Policies:

  • Must be 19 years or older to order.
  • We ship to U.S. territories and possessions, including Puerto Rico, Guam, U.S. Virgin Islands and overseas military APO/FPO addresses.
  • We are based in a tax free zone in the Dominican Republic; therefore U.S. taxes are not applied to your order. While most orders will not be levied additional taxes, Customs and Border Protection may charge taxes. Purchaser is responsible for remitting any taxes and duties to the appropriate authorities.
  • Due to international shipping restrictions we can ship no more than 50 cigars per order
  • Please allow 5 days for customization plus shipping time.
  • If you order personalized cigars from different factories they will have to be shipped separately. Shipping charges will apply per package.
  • There will be times when we will not be able to provide certain items due to circumstances beyond our control. Our representatives will be more than happy to suggest other items of like quality and value. We reserve the right to limit amounts and quantities of any order.

Shipping Charges
 and Delivery Schedule
Premium cigars are perishable goods and require controlled humidity and temperature conditions so it is vital that we deliver to you from Cigar Country, the fastest way possible. This is why we have partnered with FEDEX and UPS. 

Standard Delivery: International EconomyExpedited Delivery: International PriorityPickup at Cigar Country Store
(Only in Dominican Republic)
Most orders are shipped via FEDEX or UPS within two days of receipt (in-stock items) and 5 days (personalized items) to arrive within 5-7* business daysShipping and handling may be upgraded to expedited delivery to arrive within 2-3* business days of ordering for most stock items and 4-5* business days for personalized.
business days.
Pick-up your order in one of our physical stores located in Dominican Republic:

La Estancia, La Romana
Palma Real Shipping Center, Bavaro
Flat Rate: $19.99**Flat Rate: $29.99**
Taxes & Handling: $49.99**

*Delivery times are taken from the shipper website and our personal experience. Add 1 or 2 business days for Hawaii, Alaska, and remote rural locations. 
**Rates are subject to change without notice. 

FEDEX or UPS business days do NOT include Saturdays, Sundays, or holidays. 

Signature Required 
FEDEX or UPS will NOT deliver your package unless someone is available to sign for it. 
PICKUP: In order to retrieve your package you MUST present your Order Summary or your ID.

Ship-To address 
Cigar Country Stores requires a "shipping" address, which is not necessarily the same as the "billing" address. Upon registration, the shipping address is automatically defaulted to the billing address. You may add a separate shipping address thereafter. When a billing address is updated, its corresponding shipping address will be automatically updated as well. All other shipping addresses and preferences will remain unchanged. 

All shipments Freight on Board (FOB) Dominican Republic. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in the Dominican Republic, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Cigar Country Stores is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered. 

Shipping outside of the USA 
Currently we only ship cigars to consumers within the USA and its territories,

Orders to the Dominican Republic

All orders to the Dominican Republic can be Picked up at our physical stores:

Cigar Country Megastore – La Romana 
La Estancia 
Store hours: 
Monday to Friday 9:00am to 6:00pm AST 
Saturday: 8:00am to 12:00pm
Sunday: Closed